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Five things to fix before you redesign your website

Some website problems are not design problems. Sort these out first and the redesign will cost less and work better.

A redesign is a good moment to fix things, but some of the most common website problems have nothing to do with how the site looks.

1. Your services do not have names

If your team describes the same service three different ways, the website will too. Agree one name for each service first.

2. Nobody owns the content

Decide who will keep the site up to date after launch. Without an owner, a new site goes stale as quickly as the old one.

3. You have no case studies

Start collecting them now: the situation, what you did, and a result the client is happy for you to publish.

4. The contact process is unclear

What happens after someone fills in the form? Who replies, and how fast? Fix the process before you design the form.

5. You do not know what is working

Look at which pages people visit and where enquiries come from today, so you can tell whether the new site does better.

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